From the app, right away
Open Settings (the button at the top of the screen) and, in the Account section, tap Delete my account. The app shows you what goes and what stays, then asks for your password. The deletion is immediate and permanent: your account and its data leave our servers, and the phone is emptied.
Deleting the app alone does not delete your account.
Without the app
Write to support@eliobebe.com from the account’s address, with the subject Elio account deletion. Nothing else is needed: the sending address is enough to identify the account.
The deletion is done within 30 days, in practice much sooner.
What is deleted
- the account, its email address and its password;
- your first name, your date of birth and your settings;
- the children you share with nobody, with their whole history;
- your evening check-ins and your journal;
- your health calendar;
- the photos you added;
- your place in the family of the children you share;
- the formulas you were watching, your reports and the notification token;
- the assistant counters and error reports.
What is kept, and for how long
- A child you share carries on for their family. If you were its only admin, the other parent becomes one, or failing that the longest-standing member. The entries you logged stay in its history, without your name.
- A pseudonymous trace of the deletion, kept for three years: a technical ID that no longer points at anything, a one-way fingerprint of your address, the sign-up and deletion dates, the number of children and entries, and whether the account was Premium. Not your address, not your name, nothing you wrote.
- Purchase records held by Apple or Google, which the law requires them to keep and which we cannot erase. Deleting your account does not cancel a subscription: cancel it from the App Store or Google Play.
Deleting only part of it
You do not have to delete your account to erase data. Write to us saying what you want erased, for example “delete my photos and my journal, keep the account”. We erase it from our servers within 30 days.